Help

Back

Returns & Exchanges

Product Exchange Policy

- A product can be returned within 7 days of the purchase date
- The goods must be in sealable form
- Goods must have a valid receipt
- Exchanges are only valid for goods purchased
- The customer must also pay freight charges

Unfortunately, Perfume Empire cannot exchange or refund if the customer is not happy with the scent or the fragrance or any personal taste issues associated with purchase.
Please contact our customer service line on 1300 731 185 for further details.

Returns Policy

To facilitate the returns of goods process customers are asked to adhere to the following procedures:
No perfume is allowed to be returned without prior consultation and authority with the Perfume Empire customer service team.
Please contact our customer service line on 1300 731 185
If and only when arrangements are made with staff, returns are to be sent via normal Australia post unless otherwise specified.
To:
Perfume Empire Pty Ltd
Po Box 2255
Taren Point
NSW 2229
Australia

Where possible, Perfume Empire will ensure its utmost to help customers with exchanges and returns of goods in accordance with the Trades Practices Act.